The Joys of Reply All

Observation número uno: In a hierarchy-driven organisation, not only will people hit Reply All, they will copy their immediate supervisor into a test mail.


Observation number two (I ran out of Spanish at this point): In a paranoid world, where data-security and data-privacy are fairly alien concepts, people will hit Reply All, copy their immediate supervisors and cc their personal mail id.


Fascinating doesn’t quite cover it.






Reply vs Reply All

It’s fascinating how many people don’t realise there are two buttons right next to each other in Microsoft Outlook. One says “Reply” and the other “Reply all” – maybe you should think about which one is appropriate for you. Do we all need to know that you received a mail from Yatendra? The first few were amusing, but having to delete a hundred mails makes it less funny.


Independent of this instance, I don’t know if you have noticed how emails can keep getting more and more cc’s added on – the number of people copied never seems to shorten, it just gets longer. So even when you do a “Reply all”, please review the people you are sending it to. Usually you can trim the list a bit – and we certainly don’t need to be copied on the “Thank You” and “Your Welcome” phase of your email exchanges.


There, that’s my rant for the day.

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This blog is for all employees of Pearson in India . We hope to share updates - both personal and professional - from the worlds of education and publishing.